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Terms & Conditions

Understand the Rules & Guidelines Before Using Our Services

Effective Date: 27-03-2026
Website: EastWays (Online Umrah Booking Platform)

1. Introduction

Welcome to EastWays, your trusted platform for booking Umrah hotels and travel services at competitive prices. By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions.

If you do not agree with any part of these terms, please do not use our services.

2. About EastWays

EastWays is an online travel service provider specializing in:

  • Affordable Umrah hotel bookings

  • Travel assistance for pilgrims

  • Exclusive deals for users in the USA, UK, and worldwide

We aim to deliver cost-effective, seamless, and spiritually enriching Umrah journeys.

3. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old

  • You have the legal authority to make bookings

  • All information you provide is accurate and up to date

4. Services Provided

EastWays offers:

  • Hotel booking services near holy sites

  • Travel-related support for Umrah pilgrims

  • Price comparison and exclusive discounted rates

Important: EastWays acts as an intermediary between users and third-party service providers (hotels, transport providers, etc.).

5. Booking Terms

When making a booking through EastWays:

  • You agree to provide correct traveler details

  • Prices are subject to availability and may change without notice

  • Booking confirmation is only valid after full or partial payment (as required)

  • Special requests (e.g., room type, view) are not guaranteed unless confirmed

6. Payments

We accept secure payments through:

  • Credit/Debit Cards

  • Online Payment Gateways

Payment Conditions:

  • Full or deposit payment may be required depending on the booking

  • Prices include applicable taxes unless stated otherwise

  • Currency may vary based on your location

7. Cancellation & Refund Policy

Cancellation policies vary depending on the hotel or service provider.

General Guidelines:

  • Free cancellation may be available for selected bookings

  • Some bookings are non-refundable

  • Refund timelines depend on the payment provider and hotel policy

EastWays will assist in processing cancellations but is not responsible for third-party delays.

8. Changes & Modifications

  • Booking modifications are subject to availability

  • Additional charges may apply

  • Some bookings may not allow changes

We recommend reviewing booking terms carefully before confirming.

9. User Responsibilities

You agree not to:

  • Use the website for fraudulent purposes

  • Provide false or misleading information

  • Violate any applicable laws or regulations

Any misuse may result in account suspension or legal action.

10. Travel Requirements

It is the user’s responsibility to ensure:

  • Valid passport and visa (Umrah visa)

  • Compliance with Saudi Arabia travel regulations

  • Required vaccinations and health requirements

EastWays is not liable for denied entry or incomplete documentation.

11. Intellectual Property

All content on the EastWays website, including:

  • Text

  • Logos

  • Graphics

  • Design

is the property of EastWays and protected by copyright laws.

You may not reproduce or use content without permission.

12. Limitation of Liability

EastWays is not liable for:

  • Service failures by third-party providers

  • Delays, cancellations, or overbooking by hotels

  • Losses due to force majeure events (e.g., natural disasters, pandemics)

We strive to ensure accuracy but do not guarantee uninterrupted service.

13. Third-Party Links

Our website may include links to external websites.
EastWays is not responsible for:

  • Content on third-party websites

  • Privacy policies of external platforms

14. Privacy Policy

Your use of EastWays is also governed by our Privacy Policy, which explains how we collect and use your data.

15. Changes to Terms

EastWays reserves the right to update these Terms and Conditions at any time.
Users are encouraged to review this page regularly.

16. Governing Law

These Terms and Conditions are governed by applicable international and local laws relevant to online travel services.

17. Contact Us

For any questions regarding these Terms and Conditions: